3 Ways to Improve Your Spare Parts Delivery
Spare parts delivery is one of the most essential aspects of time-critical energy and home appliance repairs. Your customers aren’t interested in the impact of Covid, Brexit and labour shortages which could potentially affect delivery times. They want their boilers, cookers and washing machines repaired as quickly as possible – or they’ll go elsewhere in future.
In a previous blog post, we looked at important points to consider for a successful spare parts management strategy. So, this time, we decided to look at ways in which you can improve your spare parts delivery processes.
1. Look for fast response times
With more people working from home than ever before, home appliances are being forced to work much harder than usual. Any downtime is inconvenient at best, and catastrophic at worst, with customers searching for the businesses that will provide them with the fastest and most cost-effective repairs.
The pandemic has meant a huge shift towards ecommerce, raising customer expectations when it comes to online services. At a time when just about anything can be delivered to your home within 24 hours, there’s simply no excuse for delays. Customers expect your field service engineers to have faulty appliances up and running within as short a time frame as possible, leaving no room for lost or delayed spare parts.
2. Get the working day off to the best start
Far too many technicians and field service engineers clock on at the start of the working day without being able to head off to their first job. Instead, they’re obliged to wait around for those all-important parts to arrive. Even worse, they might have to head off to source their own parts, which eats into their available hours, limiting the number of jobs they can attend.
In Night and Just in Time deliveries ensure that technicians arrive at work with all that day’s parts ready and waiting for them. They can head straight off to work with no need to go chasing any parts, giving them more time to spend on those all-important repairs.
3. What about returns?
There are always going to be some parts that weren’t needed after all, or incorrect items that have been ordered by mistake. Rather than leave them lying around to become lost or mislaid, think about how you can improve your returns service. Unwanted parts should be delivered back to where they came from, whether that’s your central depot or a supplier.
Customer repairs need to be cost effective and timely to maintain customer satisfaction levels. Keep your overheads down by enabling your business to react swiftly to customer demand. Avoid delivery delays by relying on GenRev to get your spare parts to your field engineers, allowing your technicians to maximise their available working hours.
GenRev has a range of delivery solutions to help you supply parts to your field engineers, as and when required, including In Night and Just in Time. Contact us to find out more about the benefits of our delivery services.