Delivery Solutions for Home Appliance Repairs
Home appliance repairs are becoming big business, as consumers increasingly opt to have their current appliances fixed, rather than buying new models whenever they have a problem. But that doesn’t mean that customers are prepared to wait for those repairs.
We live in a society in which instant satisfaction is the order of the day, and nobody likes to spend time waiting around for a piece of household equipment to be put back into service. Arranging to be at home for a repairman can be frustrating for customers, especially when it uses up a day’s holiday. So, it’s not surprising that tempers can sometimes fray when a promised part doesn’t show up on time – and no business wants dissatisfied customers! But this isn’t generally the fault of the service engineer, who can only fit new parts once they’ve been delivered.
Consider the case of one particular home appliance repair business that uses two separate companies to deliver parts to its engineers. Royal Mail delivers smaller packages to local depots before 8.30am, but won’t accept larger items, which must therefore be delivered using a freight delivery company. This company, however, delivers the parts between the hours of 10am and 1pm, meaning that service engineers have to wait around for at least 2 hours every single day. Multiply those two hours over five days to reflect the working week, and then calculate over 52 weeks; this equates to 520 lost working hours during the course of a year. That’s the equivalent of 13 weeks – or just over three months of man hours lost!
If the home appliance repair company employs around 100 engineers, and assuming that each of them loses two productive hours each day, that represents around 52,000 wasted hours. This time could and should have been spent on fixing appliances and generating income for the business. And, this figure doesn’t include the number of times that the freight delivery service fails to deliver the requested parts in some cases.
Clearly, a poor choice of distributor can quickly cause chaos amongst your supply lines, which will inevitably damage the reputation of your business.
At GenRev, we have many years’ experience when it comes to delivering spare parts to exactly where they need to be, at the time they’re required. We have a range of solutions, including in-boot parts delivery and in-night distribution. When space is at a premium, we also offer our Just In Time distribution service, so you don’t need to worry about maintaining stock levels either.
Why spend your time and money on a poor-quality logistics solution? Your distribution partner needs to be reliable and efficient to ensure that you are always able to deliver a superior service to your customers. A dissatisfied customer simply won’t return, so it pays to choose the right delivery service from the outset.
Please contact us to find out how we can help you save time and money by ensuring your parts are with you whenever you need them.