How to Speed Up Customer Service
Speedy customer service plays a key part in developing and maintaining a satisfied customer base. Right now, at a time when people have high expectations from their online shopping experiences, it’s more important than ever before. So, give your business an advantage by implementing the following strategies to ensure your customer service meets – or better still exceeds – customer expectations every time.
A fast and responsive website
Whether you’re selling white goods or gas services, your website needs to load quickly across PCs, laptops, tablets and smartphones. Website visitors need to be able to find your products, services or the information they’re looking for easily and intuitively. Make sure your text is clear and easy to read, accompanied by relevant images and graphics.
Posting customer testimonials is vital, so make sure you include customer feedback in your marketing strategy. For example, email customers post-purchase to see if they would be happy to leave a review. Helpful, ‘how-to’ guides and informative articles can demonstrate your sector knowledge and experience, reassuring prospective customers that you’re a reputable business.
A helpful online store
If you have a presence on an online shop like Amazon or eBay, your products should reflect real customer searches, placing all necessary information where it can easily be found. A fast and helpful response to enquiries will help to reassure prospective customers that you’re a bona fide business. Good customer reviews are essential for online stores.
A choice of ways to get in touch
Some customers are happy to get in touch via email or a website contact form, but other people prefer speaking to a real human being. Back up your website’s FAQ section with a range of contact options, including a reactive telephone number that will be answered within a reasonable amount of time.
Don’t make your customers wait for their products, services or repairs. Take advantage of our scheduled and multi-drop deliveries, so you can arrange for your parts, packages and parcels to be delivered at a time of your choosing. This type of service helps to increase customer satisfaction because delighted customers are highly likely to recommend your brand to their family and friends.
Spare parts can often be time critical, especially when boilers, cookers and other home appliances are concerned. Rather than keeping your customers waiting, or having your field service engineers waste precious time chasing down spare parts, why not choose the easier, smarter option? Our In Boot parts delivery service gets those all-important spare parts delivered directly to your engineers’ vehicles overnight. So, they can start their working day without delay heading straight to their first appointment, leading to more productive days, happier customers and glowing customer reviews.
Great customer service relies upon a fast, proactive response to enquiries, replacement products, refunds and repairs. Always make sure the speed of your delivery solutions tallies with the speed of your online presence.
If you’re looking for speedy delivery solutions for time-critical parts, contact us to find out how we can help.